Privacy Policy

[Company Name] (“we,” “us,” or “our”) operates REI Reach (“the Platform”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Platform. By using REI Reach, you agree to the practices described in this policy.

We collect the following types of information:

Personal Information: Name, email address, phone number, company name, mailing address, and other information you provide when creating an account, setting up your profile, or contacting us.

Property & Deal Information: Property addresses, financial details, photos, and other listing data you submit to the Platform.

Usage Information: How you interact with the Platform, including pages viewed, features used, search queries, and timestamps.

Device Information: IP address, browser type, operating system, and device identifiers collected automatically when you access the Platform.

Payment Information: Billing details processed through our third-party payment processor. We do not store full credit card numbers on our servers.

We use your information to:

• Provide, maintain, and improve the Platform
• Create and manage your account
• Process subscriptions and payments
• Match properties to buyer criteria (buy boxes)
• Send deal alerts, matching notifications, and platform communications
• Provide customer support
• Analyze usage patterns to improve the Platform
• Comply with legal obligations

If you provide your phone number and opt in to SMS notifications:

Types of Messages: Deal alerts, buy box match notifications, account updates, and platform-related communications.

Message Frequency: Message frequency varies based on your activity, notification settings, and matching criteria. You may receive multiple messages per day when deals match your buy boxes.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. You may also manage your SMS preferences in your account settings.

Help: Reply HELP to any message for assistance, or contact us at [Contact Email].

Message and data rates may apply. Check with your wireless carrier for details about your messaging plan.

Your phone number will not be shared with, sold to, or provided to any third parties for their marketing purposes.

Carriers are not liable for delayed or undelivered messages.

We may share your information in the following circumstances:

With Other Users: Your profile information and listings are visible to other registered users as necessary for the Platform to function (e.g., sellers see buyer inquiries, buyers see listing details).

Service Providers: We share information with third-party service providers who assist us in operating the Platform (hosting, email delivery, SMS delivery, payment processing, analytics). These providers are contractually required to protect your information.

Legal Requirements: We may disclose information if required by law, legal process, or government request, or to protect the rights, safety, or property of [Company Name], our users, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze Platform usage and performance

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Platform.

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate personal information
• Delete your personal information
• Object to or restrict certain processing of your information
• Data Portability — request a copy of your data in a portable format

To exercise any of these rights, contact us at [Contact Email]. We will respond to your request within 30 days.

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes (such as resolving disputes).

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the “Last updated” date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

[Company Name]

[Company Address]

Email: [Contact Email]